Terms & Conditions

These Terms & Conditions ("Terms") govern your use of the web design subscription service provided by RiaVed Studio ("we", "us", "our"). By subscribing to any of our plans, you agree to these Terms in full.

RiaVed Studio operates in the United Kingdom and serves clients in the United Kingdom and the United States. If you have questions about these Terms, contact us at [email protected].

RiaVed Studio provides professional website design, hosting, and ongoing maintenance on a monthly subscription basis. The service is non-technical — you do not need to manage any servers, domains, or code.

What is included

• A professionally designed website, built and maintained by RiaVed Studio
• Website hosting on Cloudflare's global network
• A number of content edit requests per month, as specified in your chosen plan
• Technical maintenance, security updates, and uptime monitoring
• Access to the client portal to submit edit requests and view your account
• Email support via [email protected]

What is not included

• Domain name registration or renewal (you must purchase and maintain your own domain, unless otherwise agreed in writing)
• Custom software development or complex web applications beyond standard website functionality
• E-commerce store setup or management (unless specified in your plan)
• Search engine optimisation (SEO) campaigns or paid advertising
• Graphic design for materials outside the scope of your website
• Any services not explicitly listed in your selected plan

The specific features and edit request allowance for each plan are shown on our pricing page at riaved.studio/#pricing and during the sign-up process. Unused edit requests do not roll over to the following month.

Your subscription is billed monthly in advance, starting on the date you complete payment. It automatically renews each month unless you cancel before the renewal date.

• Payments are processed securely by Stripe. We do not store your card details.
• Subscriptions are charged in GBP (British pounds) or USD (US dollars), as selected at sign-up.
• If a payment fails, we will attempt to collect it again. Continued non-payment may result in suspension of the service.
• We will give you at least 30 days' written notice by email before increasing the price of your subscription.
• Price changes take effect from your next billing date after the notice period ends.

In certain circumstances, RiaVed Studio may offer to pause your subscription — for example, if you need to temporarily put your project on hold. The following applies when a subscription is paused:

• No monthly payment will be collected for any billing period that falls entirely within the pause period.
• Your website remains live and accessible to your visitors during the pause.
• Your client portal access remains active throughout the pause.
• Pausing does not extend your original subscription term — it simply stops billing for the duration of the pause.
• When your subscription is resumed, billing restarts from your next normal renewal date. No charge is made for the paused period, and no credit or refund is given for time already paid before the pause began.
• If your subscription is paused at your request, we reserve the right to limit the number of edit requests we process until billing resumes.
• RiaVed Studio reserves the right to end a pause at any time with 7 days' written notice by email.

Subscription pauses are agreed on a case-by-case basis and are not an automatic entitlement. To request a pause, contact us at [email protected].

Cancelling your subscription

You can cancel your subscription at any time through the client portal or by emailing [email protected]. Cancellation takes effect at the end of your current billing period. You will retain access to the client portal and your website until that date.

We do not offer refunds for partial months. If you cancel part-way through a billing period, your subscription will remain active until the period ends and will not renew.

UK customers — 14-day cooling-off period

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, you have the right to cancel this contract within 14 days of signing up, without giving any reason (the "cooling-off period").

However, because our service begins immediately upon payment (we start setting up your account and website straight away), you acknowledge and agree at the point of purchase that by requesting immediate access to the service, you waive your right to cancel within the 14-day cooling-off period once the service has commenced. If the service has not yet commenced, the 14-day right to cancel remains in full.

To exercise your right to cancel within the cooling-off period (where applicable), contact us in writing at [email protected] before the service commences. If a refund is due, we will process it within 14 days.

US customers

US customers may cancel at any time. Cancellation takes effect at the end of the current billing period, with no further charges. Applicable US state consumer protection laws are not affected by these Terms.

We reserve the right to suspend or terminate your subscription in the following circumstances:

• Non-payment — we will give you 7 days' written notice before suspending your account for non-payment.
• Breach of these Terms — we may terminate immediately if you breach any material term.
• Abuse — we may suspend or terminate immediately if you use the service for unlawful purposes, send abusive communications to our team, or attempt to interfere with the security or operation of the service.
• At our discretion — we may terminate your subscription with 30 days' written notice for any reason not listed above. In this case, we will refund any unused portion of your current billing period.

Upon termination, we will provide you with a reasonable opportunity to export your website content. We are not obligated to retain your website files beyond 30 days after termination.

• You must provide accurate information when signing up and keep your account details up to date.
• You are responsible for all content you provide to us, including text, images, and logos. You confirm that you own or have the right to use all content you submit.
• You must not use the service for any unlawful purpose or in a way that infringes the rights of others.
• You are responsible for maintaining the security of your sign-in credentials.
• If you provide content that infringes third-party rights, you indemnify RiaVed Studio against any claims arising from that infringement.

All website designs, code, and creative work produced by RiaVed Studio on your behalf are licensed to you on a non-exclusive basis for the duration of your active subscription. This licence allows you to use the website we build for your business.

Content you provide to us — including your business name, logo, photographs, and written copy — remains your property at all times.

Upon cancellation or termination, the licence granted above ends. You may request a static HTML export of your website content within 30 days of cancellation. We reserve the right to retain portfolio rights to showcase work we have created for you, unless you request otherwise in writing.

To the fullest extent permitted by law, RiaVed Studio's total liability to you in connection with the service — whether in contract, tort (including negligence), or otherwise — is limited to the total amount you have paid us in the three months immediately preceding the event giving rise to the claim.

RiaVed Studio is not liable for:

• Any indirect, incidental, special, or consequential loss
• Loss of profits, revenue, business, data, or goodwill
• Losses arising from third-party services (including Stripe, Cloudflare, or your domain registrar)
• Temporary interruptions to the service due to maintenance, technical failures, or events outside our reasonable control

Nothing in these Terms excludes or limits liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation, or any other liability that cannot be excluded under applicable law, including the Consumer Rights Act 2015 (UK) and equivalent US state consumer protection statutes.

These Terms are governed by the laws of England and Wales. Any disputes arising under these Terms will be subject to the exclusive jurisdiction of the courts of England and Wales, except where mandatory consumer protection laws in your country of residence apply.

US customers: nothing in these Terms removes any rights you may have under applicable US federal or state law, including consumer protection rights available in your state.

We aim to resolve any complaints informally. If you have a concern, please contact us first at [email protected] and we will do our best to resolve it within 5 working days.

We may update these Terms from time to time. When we make material changes, we will notify you by email at least 30 days before the changes take effect. Continued use of the service after the effective date constitutes acceptance of the updated Terms.

If you do not accept the updated Terms, you may cancel your subscription before the changes take effect and receive a pro-rated refund for any unused portion of your billing period.

For any questions about these Terms, please contact us:

RiaVed Studio
Email: [email protected]
Website: riaved.studio